Refund and Returns Policy

At Murtimart, we prioritize your satisfaction with every purchase. Our commitment ensures a seamless experience.

Product Issues

– Damaged or Defective: Contact Customer Care at +91 84549 63417 within 48 hours if you receive a damaged, defective, or incorrect product.
– Hidden Faults: Disclose promptly upon discovery. Provide detailed information and photos to facilitate the process.

Return and Refund Conditions

– Eligibility: Products with manufacturing flaws or damage.
– Ineligible: Products with broken seals, alterations, or damage.
– Refund: Credited within 7 working days to the original payment source.
– Refund Process: Refunds will be processed after verifying the returned product’s condition.
– We have a 07 days of return policy.
-Replacement/ exchange order will be delivered with in 07-10 working days.

Replacement or Exchange

– Availability: Subject to product availability.
– Process: Contact Customer Service within 48 hours for courier collection.
– Exchange: Exchange products will be shipped once the returned product is verified.

Initiating a Return

1. Photograph: Click a photo of the product from multiple angles.
2. Email: Send to Murtimart2025@gmail.com with order details, product description, and reason for return.
3. Verification: We verify the product condition and process the return.
4. Tracking: Receive a tracking number for monitoring the return shipment.

Return Shipping

– Cost: Return shipping costs may vary depending on location.
– Method: We recommend using a trackable shipping method.

Tips for Smooth Returns

– Keep Packaging: Retain original packaging until you’re satisfied with your purchase.
– Inspect Carefully: Inspect products carefully upon delivery.

Our Promise

Your contentment is our commitment. We’re dedicated to ensuring a hassle-free experience.

Contact Us

For any questions or concerns, please contact our Customer Service:

– Email :  Murtimart2025@gmail.com
– Phone : +91 84549 63417